Shipping policy

Motor Builds — Shipping Policy

Last updated: 07 May 2026

 

Who We Are

 


Motor Builds (“we,” “us,” or “our”) operates the website motorbuilds.com (the “Site”). Our goal is to give you a seamless, transparent shipping experience. The details below explain how we process, ship, and track every order.

 

 

 

Shipping Costs

 


Free Shipping: We provide free, tracked shipping on every order—no minimum purchase required.

 

 

 

Shipping Range

 

Delivery Area

Service Level

United Kingdom

Standard Shipping

United States

Standard Shipping

Australia

Standard Shipping

Europe

Standard Shipping

Rest of the World

Standard Shipping

We are proud to serve customers across Europe, North America, and internationally. Our global logistics network allows us to deliver reliably to most countries around the world.

 

 

 

Order Processing Time

 

Item

Details

Processing time

1–3 business days (Monday–Friday)

Cut-off time

Orders placed before 22:00 UK time are processed the same business day; orders after 22:00 are processed the next business day.

No-shipping days

Weekends and UK public holidays

 

 

 

Delivery Time

 

Destination

Estimated Transit Time*

United Kingdom

4–12 business days after processing

United States

5–15 business days after processing

Australia

4–12 business days after processing

Europe

4–12 business days after processing

Rest of the World

4–12 business days after processing

*Delivery windows can vary based on local carrier performance, customs clearance, peak-season volume, and your exact location.

 

 

 

Shipping Process

 

 

  • Courier services: We dispatch with reliable carriers such as Royal Mail, DHL, UPS, FedEx, USPS, Australia Post, and other regional couriers. Our system selects the fastest option based on your ZIP/postal code.
  • Tracking information: As soon as your parcel leaves our warehouse, you’ll receive an email with a real-time tracking link.

 

 

 

Lost or Damaged Items

 

Situation

What to Do

Damaged on arrival

Email contact@motorbuilds.com within 48 hours of delivery. Please attach photos and include your order number. We’ll arrange a replacement or refund.

Lost in transit

If tracking hasn’t updated for 7 days or shows “delivered” but you haven’t received the parcel, contact us right away so we can open an investigation with the carrier.

 

 

 

Returns

 


For instructions on returning an item, please see our Return & Refund Policy.

 

 

 

Contact Us

 


Email: contact@motorbuilds.com

Phone: +44 20 8040 2853 / +1 307 372-6833


Mailing addresses:

 

  • United Kingdom: 171-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
  • United States: 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801, UNITED STATES


Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK time)

 

 

We’re here to ensure every order reaches you quickly, safely, and worry-free.